Privacy & Terms

ipushpull Terms of Service

Effective: May 1st 2017

Thank you for using ipushpull. By signing up to use our service, you agree to be bound by these terms together with our Privacy and Acceptable Use Policies which you will find on our website. If you sign up on behalf of a company, you are agreeing on the company’s behalf that it will be bound by these terms and our policies.

  • 1. Introduction
    • 1.1. We are PushPull Technology Limited, a company incorporated in England (no. 08400980). We may be contacted at, 1 Fore Street, London, EC2Y 9DT.
    • 1.2. Details of the service we offer, including our current prices, are available on our website.
  • 2. Your data
    • 2.1 Our service will result in you uploading data to our servers, which may include keeping routine backups and sharing that data with others when you ask us to do so. In order to make this possible for us, you:
      • (a) give us permission to store, backup and share the data – and that permission extends to anyone we contract to supply our services (such as Amazon Web Services); and
      • (b) guarantee that you have a right to upload and use the data in connection with our service and give us the permission in (a) above.
    • 2.2. You must comply with our Acceptable Use Policy.
    • 2.3. We have no obligation to check that any data we store is accurate, up to date or suitable for any of your purposes. It is your responsibility for ensuring that any data you use is satisfactory for you.
    • 2.4. We do not guarantee that changes you make to data will be saved to our servers or that it will be backed up by us. Data loss is possible. If the data is important to you, you must make sure that you have backed it up. We do not accept any liability for data loss however it was caused.
    • 2.5. We may process personal data about you in accordance with our Privacy Policy.
  • 3. Our software
    • 3.1. In order to use our service you may want to download software plug-ins that we may make available to you from time to time. We give you permission to do this and grant you a non-exclusive, revocable, licence to use such software plug-ins but only if you comply with the terms of this agreement. You may use the software only as part of using our services.
    • 3.2. We may make changes to the software you have downloaded from time to time including in order to correct bugs or apply upgrades. When we do so, we will make reasonable efforts to avoid a material impact on the way the service operates for you.
  • 4. Our Service
    • 4.1. Although we aim to provide a reliable service, we cannot provide a firm commitment that our services, or any part of them, will be available:
      • (a) at any particular time; or
      • (b) in an uninterrupted manner.
    • 4.2. In particular, we will not be responsible for a failure in the operation of the services, or data loss due to circumstances beyond our control.
    • 4.3. If you require specific commitments for service availability or response times for support requests, please contact at support@ipushpull.com us to discuss your requirements further.
    • 4.4. We may, from time to time, make changes to the way our service operates. If such changes would have a significant impact on you, we will do our best to give you advance notice of any change.
  • 5. Price and payment
    • 5.1. Payment is to be made monthly in advance via the payment mechanism selected by you at the time of signing-up for the services at the prices available on our website.
    • 5.2. Where you choose to upgrade your account with us to a higher service level you will pay a pro-rated charge for the new service level from the date you upgrade until your next subscription period begins. You will then be automatically billed the full amount for the new service level from such date onwards.
    • 5.3. If you fail to make payment on time we may (at our option) suspend providing the services until you make payment or cancel your account.
  • 6. Intellectual Property Rights
    • 6.1. Nothing in this agreement is intended to transfer intellectual property rights, nor do we intend to give you any implied licence.
    • 6.2. We reserve the right to delete or disable access to content alleged to infringe any third party rights and terminate accounts of those who we reasonably believe to be infringe third party rights.
  • 7. Warranties
    • 7.1. We do not give any warranties about the quality or functioning of our services or software. You should ensure that the software and services work for you as soon as possible after singing up to our services. If they do not work to your satisfaction, you have a right (see below) to cancel this agreement.
    • 7.2. Nevertheless, nothing in this agreement is intended to affect your statutory rights as a consumer.
  • 8. Exclusion and limitation of liability
    • 8.1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury caused by negligence), we are not legally responsible for any:
      • (a) losses:
        • (i) that were not foreseeable to you and us when the contract was formed;
        • (ii) that were not caused by any breach on our part
      • (b) business losses; and
      • (c) losses to non-consumers
  • 9. Indemnities
    • 9.1. You will indemnify us against any damages (including reasonable legal costs) that may be awarded against us by a court or tribunal of competent jurisdiction in respect of any claim arising out of data that you have uploaded to our systems, including for any claim that the data infringes the intellectual property rights of a third party and/or that you did not have the necessary rights to permit such use of the data.
  • 10. Termination
    • 10.1. You may terminate this agreement without a reason within 14 days of your signing up to our services by emailing us at support@ipushpull.com.
    • 10.2. Once this 14 day period has expired, you may terminate this agreement by sending notice of termination to support@ipushpull.com at least one (1) full calendar month prior to the month in which you intend to terminate this Agreement (the "Termination Month"). The termination will become effective on the last day of the Termination Month. For instance, if you would like to terminate this agreement at the end of June, a notice of termination must be sent to us no later than 31 May.
    • 10.3. We also reserve the right to terminate this agreement and stop providing services to you if you are have been using the services in a manner that disrupts our ability to provide the services or other users’ enjoyment of them.
  • 11. Resolving disputes
    • 11.1. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable law. If you have a problem with the services, please contact us at support@ipushpull.com and we will do what we can to resolve the issue.
    • 11.2. We will try to resolve any disputes with you quickly and efficiently. In the unlikely event that we are not able to resolve the dispute informally, we will discuss with you the most effective way of resolving the dispute using mediation or arbitration based on the nature of the dispute.
  • 12. Meaning of Consumer
    • 12.1. "Consumer" means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.
  • 13. Communication
    • 13.1. We will correspond with you using the email address you have associated with your account. You may communicate with us at support@ipushpull.com.
  • 14. Amendments to the contract terms and conditions
    • 14.1. We may amend these terms from time to time. The most current version of these terms will be on our website. If a revision meaningfully reduces your rights, we will give you thirty days’ advance notice of any changes (except where we need to make changes in order to comply with the law in which case, such changes may be effective immediately on notice to you). Following any notification that these terms and conditions have changed, you will have the right to terminate this agreement by sending notice to us at support@ipushpull.com within 30 days from the date of the notification.
  • 15. Contracts (Rights of Third Parties) Act 1999
    • 15.1. For the purposes of the Contracts (Rights of Third Parties) Act 1999 this contract is not intended to give any person who is not a party to it any right to enforce any of its provisions.
  • 16. Law and jurisdiction
    • 16.1. English law is the law applicable to this agreement.
    • 16.2. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute which may arise in connection with this agreement, but if you are a consumer you may also have a right to sue in your place of domicile and we may have an obligation to use the courts of the country in which you are domiciled and nothing in this clause is intended to interfere with any such right.

ipushpull Privacy Policy

Effective: May 1st 2017

This Privacy Policy provides our policies and procedures for collecting, using, and disclosing your information. Users can access the ipushpull service (the “Service”) through our website www.ipushpull.com, applications on Devices and through APIs. A “Device” is any computer used to access the ipushpull Service, including without limitation a desktop, laptop, mobile phone, tablet, or other consumer electronic device. This Privacy Policy governs your access of the ipushpull Service, regardless of how you access it, and by using our Services you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy. All of the different forms of data, content, and information described below are collectively referred to as “information.”

1. The Information We Collect And Store

We may collect and store the following information when running the ipushpull Service:

Information You Provide. When you register an account, we collect some personal information, such as your name, phone number, credit card or other billing information, email address and postal addresses. You may also provide us with your contacts’ email addresses when sharing data with them. We may also receive Personal Information (for example, your email address) through other users, for example if they have tried to share something with you.

Data. We collect and store the data you upload, download, or access with the ipushpull Service.

Log Data. When you use the Service, we automatically record information from your Device, its software, and your activity using the Services. This may include the Device’s Internet Protocol (“IP”) address, browser type, date and time stamps associated with transactions, and other interactions with the Service.

Cookies. We also use “cookies” to collect information and improve our Services. A cookie is a small data file that we transfer to your Device. We may use “persistent cookies” to save your login name and password for future logins to the Service. We may use “session ID cookies” to enable certain features of the Service, to better understand how you interact with the Service and to monitor aggregate usage and web traffic routing on the Service. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of the Service.

2. How We Use Personal Information

In the course of using the Service, we may collect personal information that can be used to contact or identify you (“Personal Information”). Personal Information is or may be used: (i) to provide and improve our Service, (ii) to administer your use of the Service, and (iii) to provide or offer software updates and product announcements.

3. Information Sharing and Disclosure

Your Use. We will display your Personal Information in your profile pages. Other Users do not have access to these pages. Administrators of Folders you have requested access to will be able to see your Email Address. Users with access to data you have updated will be able to see your Display Name. You can review and revise your profile information at any time. We do not sell your personal information to third parties.

Service Providers, Business Partners and Others. We may use certain trusted third party companies to help us provide, analyse, and improve the Service (including but not limited to data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Service’s features). These third parties may have access to your information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. As of the date this policy went into effect, we use Amazon Web Services to host and store your information.

Compliance with Laws and Law Enforcement Requests; Protection of ipushpull's Rights. We may disclose to parties outside ipushpull data stored in your account and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of ipushpull or its users; or (d) to protect ipushpull’s property rights. If we provide your ipushpull data to a law enforcement agency as set forth above, we will remove ipushpull’s encryption from the data before providing it to law enforcement.

4. Changing or Deleting Your Information

If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your “account settings.” In some cases we may retain copies of your information if required by law. For questions about your Personal Information on our Service, please contact info@ipushpull.com. We will respond to your inquiry within 30 days.

5. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at the address on our website. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, we will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions might exist after deletion.

6. ipushpull Business Users

If you have an ipushpull Business account, your Administrator may be able to:

  • access information in and about your ipushpull Business account;
  • disclose, restrict, or access information that you have provided or that is made available to you when using your ipushpull Business account;
  • control how your ipushpull Business account may be accessed or deleted.

Please refer to your organization's policies if you have questions about your Administrator's rights.

7. Security

The security of your information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted standards to protect the information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can view our Security Overview Page or contact us at info@ipushpull.com.

8. Contacting Us

If you have any questions about this Privacy Policy, please contact us at info@ipushpull.com.

9. Changes to our Privacy Policy

This Privacy Policy may change from time to time. If we make a change to this privacy policy that we believe materially reduces your rights, we will provide you with notice (for example, by email). And we may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

ipushpull Acceptable Use Policy

Effective: May 1st 2017

You agree not to misuse the ipushpull services. For example, you must not, and must not attempt to, use the services to do the following things.

  • access, tamper with, or use non-public areas of the Service, shared areas of the Service you have not been invited to, or ipushpull (or our service providers’) computer systems;
  • interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
  • plant malware or otherwise use the Services to distribute malware;
  • access or search the Services by any means other than our publicly supported interfaces (for example, “scraping”);
  • send unsolicited communications, promotions or advertisements, or spam;
  • send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
  • publish anything that is fraudulent, misleading, or infringes another's rights;
  • impersonate or misrepresent your affiliation with any person or entity;
  • publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;
  • violate the law in any way, or to violate the privacy of others, or to defame others.

ipushpull Security Overview

Effective: May 1st 2017

Encryption in transit

ipushpull uses SSL/TLS to protect your data while it is in transit between your device and our servers.

Server-side Encryption

The contents of your Pages are encrypted using 256-bit AES symmetric encryption while they are stored on our servers. We restrict access to the keys we use to encrypt and decrypt your data.

Client-side encryption

If you wish, you may configure ipushpull to encrypt the contents of your Pages before they are pushed to our servers and decrypt them after they have been pulled back to your (or your permissioned Users’) devices. This encryption/decryption is performed automatically by our client applications e.g. our desktop and mobile websites and our Microsoft Excel add-in. The passphrases you use for encryption are not passed to the ipushpull servers so we have no way of decrypting the data. Only you, and the people you choose to share your passphrases with, will be able to decrypt the data.

IMPORTANT: if you lose or forget your passphrases there is no way to recover your data.

Note that activating client-side encryption on a page will restrict some functionality (e.g. SMS access to your Pages) which does not currently support encryption.

Data that is not encrypted on our servers

We do not encrypt data that is vital to the operation of the ipushpull service e.g. the set of Users you have granted access to your Pages. We also collect statistics to allow you to monitor the usage of your Folder and for billing purposes.

Maintaining your security

Choose a strong password to protect your Folder and encourage your Users to do the same.

Monitor the activity on your Folder. Your FolderUsage Page is updated every day with details of which of your users have been accessing your Pages.